Return, Refund & Cancellation Policy – OXLENT

At OXLENT, we ensure all products are quality-checked and delivered in perfect working condition. We offer a transparent and customer-friendly return and refund policy.

Order Cancellation

Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

OXLENT reserves the right to cancel orders in case of:
- Incorrect shipping details
- Non-serviceable location
- Product unavailability
- Payment verification failure

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Return Policy

Return Window:
Customers can request a return within 7 days of delivery.

Return Eligibility:
- Product must be unused and in original condition
- Must include original packaging, accessories, and invoice
- Applicable only for damaged, defective, or incorrect products

Return Method:
Returns are accepted via courier (return by mail). Customers must contact support to initiate the return process.

Return Shipping Cost:
Free return shipping is provided for eligible returns.

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Replacement Policy

- Replacement will be provided for the same product (same SKU)
- Initiated within 2–3 business days after approval
- Delivery timeline: 4–7 business days
- Subject to stock availability

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Refund Policy

Refunds are processed in the following cases:
- Product not delivered
- Product lost during transit
- Wrong or defective product and replacement unavailable

Refund Method:
Refunds will be credited to the original payment method.

Refund Timeline:
Refund will be processed within 5–7 business days after product verification.

For COD Orders:
Refund will be processed via bank transfer.

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Customer Support

Email: support@oxlent.com  
Phone: +91 9633703536  
Working Hours: Mon–Sat, 10:30 AM – 6:00 PM

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Policy Acceptance

By placing an order on OXLENT, customers agree to the above terms.